Re: NS settings for new provider

I have paid for the site to be “professionally transferred” However, after yet another setback I have now been told that I need to go to my domain registrar and update the NS records for the domain to point to:

ns1.siteground.net

Currently, they aren’t.

I have found both
ns1.canonet.ne.jp
ns2.canonet.ne.jp
in my current provider documentation but can’t either delete/reset them to the siteground ns.

Can somebody please tell me how I may go about this as Groundsite just told me: " I am afraid that this is not something that we can assist you with, as the domain has been registered via a third-party domain registrar.

This is becoming a rather annoying exercise, to say the least.

Thanking you

Sabina

Hi Sabina, what is your domain name? That way I can try and check for you with whom you’ve registred your domain name.

st-john.or.jp

http://st-john.or.jp/

thank you

~ whois st-john.or.jp ok
% IANA WHOIS server
% for more information on IANA, visit http://www.iana.org
% This query returned 1 object

refer: whois.jprs.jp

domain: JP

organisation: Japan Registry Services Co., Ltd.
address: Chiyoda First Bldg. East 13F,
address: 3-8-1 Nishi-Kanda
address: Chiyoda-ku Tokyo 101-0065
address: Japan

contact: administrative
name: Koki Higashida
organisation: Japan Registry Services Co., Ltd.
address: Chiyoda First Bldg. East 13F,
address: 3-8-1 Nishi-Kanda
address: Chiyoda-ku Tokyo 101-0065
address: Japan
phone: +81 3 5215 8451
fax-no: +81 3 5215 8452
e-mail: higashida@jprs.co.jp

contact: technical
name: Koki Higashida
organisation: Japan Registry Services Co., Ltd.
address: Chiyoda First Bldg. East 13F,
address: 3-8-1 Nishi-Kanda
address: Chiyoda-ku Tokyo 101-0065
address: Japan
phone: +81 3 5215 8480
fax-no: +81 3 5215 8452
e-mail: tech-admin@jprs.jp

nserver: A.DNS.JP 2001:dc4:0:0:0:0:0:1 203.119.1.1
nserver: B.DNS.JP 2001:dc2:0:0:0:0:0:1 202.12.30.131
nserver: C.DNS.JP 156.154.100.5 2001:502:ad09:0:0:0:0:5
nserver: D.DNS.JP 2001:240:0:0:0:0:0:53 210.138.175.244
nserver: E.DNS.JP 192.50.43.53 2001:200:c000:0:0:0:0:35
nserver: F.DNS.JP 150.100.6.8 2001:2f8:0:100:0:0:0:153
nserver: G.DNS.JP 203.119.40.1
nserver: H.DNS.JP 161.232.72.25 2a01:8840:1bc:0:0:0:0:25
ds-rdata: 18100 8 2 C5242231AB0B249800926B3D700349CC76374B7505DD4101FEF8C54BBB464C6B

whois: whois.jprs.jp

status: ACTIVE
remarks: Registration information: https://jprs.jp/

created: 1986-08-05
changed: 2021-11-08
source: IANA

So as far as I can see, your domain is registred with Japan Registry Services Co., Ltd.
That’s the company that will need to update these NS-records (probably Siteground means the “nameservers”) for you.

Ok, so I have to get in touch with them in order to update this information?

Yes, this would be the company you registered your domain name with and thus they are the ones able to update this for you.

1 Like

Thank you. Somebody going good at last today. Will do right away.

1 Like