Hello, I’ve just purchased Volt and verified all elements are installed. I want to provide a client with a demo site so made a simple site and upload to a sub-domain (I saw a video by Eldar saying this was possible). I am unable to log in though. Tried fresh installs and cannot identify the problem. Please can someone take a look?
Sub-domain fd2.fitzdesign.info
https://fitzdesign.info/FD2/dashboard/
user robert
pwrd barolo
The moment I open the page, before even trying to login a message says Authentication failed. I think you may need to take this up with @Jannis
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Thank you. I did wonder why that displayed straight away… I know sub-domain location adds complexity but perhaps something else is wrong with install or config… @jannis hope you can help. Please let me know if you need more info…
I’ve just looked again at that URL. It’s not a subdomain. That’s just a sub folder, so Volt would not work there. It needs to be in the root of the domain or sub domain. A sub domain needs to be created in the server control panel.
Even if I go to fd2.fitzdesign.info/dashboard it redirects to https://fitzdesign.info/FD2/dashboard/ with the same error message.
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Right… thanks.I’ve got to go off-line but will be back later…
Also, check which php version your host is on
You are using a subfolder, which isn’t supported.
Please use a subdomain for testing, as @Flashman already said:
Thanks @TrevReav
I’m using PHP 8.2
Jannis, When I paste (dashboard) the url switches to the alias dashboard
I’ve recorded the issue which starts with the sub-domain as created on my FastHosts panel
Subdomains - Fasthosts Control Panel - 1 October 2024 | Loom
I think that was something setup with Fasthost support team but I’d have to look back to remind myself.
So should I try removing that and test again?
Yes, this must be for example in your htaccess config.
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Ok thanks for setting me on right track. I’ll do some digging.
Thanks for help. I have resolved this by creating the testing site under its own hosting package (instead of the sub-folder approach) . Volt is up and running and I’m already very impressed with it.
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Great it works now.
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