Privacy Policy

Introduction

This website is operated by Cazoobi Limited (“we”, “us” or “our”). We are committed to protecting and respecting your privacy. We will process the personal information we collect about you in accordance with applicable data protection laws, including the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

We do not sell your personal information and will not share your personal information except as described in this policy.

Please read this policy carefully as it contains important information about how we collect, use, store and protect your personal information. By visiting cazoobi.com, blocsapp.com, solisapp.com, the Blocs Community Forum, or any related websites and services operated by us (together, “our websites”), and/or providing your information to us, you acknowledge the practices described in this policy.

This policy explains:

  1. What information we collect;

  2. How we use your information;

  3. Disclosures of information to third parties;

  4. International data transfers;

  5. Giving you control

  6. Security of information;

  7. Retaining information;

  8. About cookies;

  9. Your rights;

  10. Third-party websites;

  11. Changes to this policy; and

  12. Our contact details.

1. What information we collect

1.1 This policy applies to information we collect about visitors to our websites, users of our products and services, customers, forum members, newsletter subscribers, our online stores and individuals who communicate with us.

1.2 We may collect and process the following personal information:

  • Your name and email address;

  • Account registration details;

  • Forum profile information and publicly submitted content;

  • Information submitted through forms, surveys, support requests, or communications with us;

  • Information you provide when subscribing to newsletters or marketing communications;

  • Information relating to purchases, downloads, licences, and support enquiries;

  • Information that you post to our websites for publication on our websites, or on our social media profiles (including your user name, pictures and reviews);

  • Technical information relating to your use of our websites and services; and

  • Any other information you choose to provide to us.

1.3 We may also automatically collect certain technical and usage information, including:

  • Internet Protocol (IP) address;

  • Browser type and version;

  • Operating System;

  • Referring website addresses;

  • Language preferences;

  • Device information;

  • Pages visited and navigation paths;

  • Session information; and

  • Website usage analytics.

1.4 We do not directly collect or store payment card information. Payments for our products and services may be processed by third-party payment providers, including Paddle.com, who act as Merchant of Record for transactions made through our websites. Purchases of the iPad version of Blocs made through the Apple App Store are processed by Apple. Please refer to the relevant third-party privacy policies for information about how your payment information is processed and protected.

1.5 If you register for and participate in our community forum, we may collect and process additional information including:

  • your forum username and profile information;
  • posts, comments, uploads, and other content you submit;
  • moderation records and reports;
  • IP addresses associated with forum activity; and
  • information relating to forum participation and engagement.

Please note that content posted to public areas of the forum may be publicly visible and indexed by search engines.

We may use this information to operate and moderate the forum, maintain community standards, prevent abuse and spam, improve the community experience, and maintain the security and integrity of our services.

Please be aware that publicly submitted content may remain visible in backups, archives, quotations, replies, or search engine caches even after removal from the forum.

2. How We Use Your Information

2.1 We may use your personal information to:

  • Provide access to our products and services;

  • Process purchases and deliver product downloads or licence information;

  • Provide customer support and technical assistance;

  • Manage forum and community accounts;

  • Respond to enquiries and communications;

  • Improve our websites, products, and services;

  • Analyse website usage and performance;

  • Maintain the security and integrity of our systems;

  • Detect and prevent fraud or misuse;

  • Send important product or service-related communications; and

  • Send marketing communications where permitted by law or where you have consented.

2.2 We process personal information where we have a lawful basis to do so, including:

  • Where processing is necessary for the performance of a contract;

  • Where processing is necessary to comply with a legal obligation;

  • Where processing is necessary for our legitimate business interests; or

  • Where you have provided consent.

2.3 Where we rely on legitimate interests as a lawful basis, we will do so only where those interests are not overridden by your rights and freedoms.

2.4 We may collect statistics (directly or through third party providers of website analytics services) about the behaviour of visitors to our websites (including tracking the usage of our software provided though our websites). We may publish this information or disclose it to others, but only in a form which does not allow the identification of individuals.

3. Disclosures of information to third parties

3.1. We may disclose your personal information:

  • to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this policy;

  • (if our business is sold or integrated with another business), to our advisers, any prospective purchasers and their advisers, and to the new owners of the business;

  • if you submit your personal information for publication on our websites, or on our social media profiles, we will publish that information;

  • if we are under a duty to disclose your personal data in order to comply with any legal obligation, or in order to enforce or apply one of our products Terms and Conditions of Use, End User Licence Agreement, and other agreements; or to protect our rights, property, or safety; or protect the rights, property, or safety of others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; and

  • from time to time we may provide your information (but not sensitive information) to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide, and we or our agents and sub-contractors may contact you to ask you for your feedback and comments on our services.

3.2. We may disclose non-personally identifiable information to:

  • analytics and search engine providers that assist us in the improvement and optimisation of our websites; and

  • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.

3.3 Even if you opt out of marketing communications, we may still contact you regarding purchases, licences, support requests, security matters, or important product and service updates.

4. International data transfers

4.1. The information we collect may be stored and processed in, and transferred between any of the countries in which we operate for the purposes specified in this policy. This includes destinations outside the European Economic Area (EEA) that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy.

4.2. By submitting your personal information to us, you consent to these transfers, storing and processing. We will take all reasonable efforts to ensure that your data is treated securely and in accordance with this policy.

4.3. Personal information that you publish on our websites or submit for publication on our websites may be available via the internet around the world. We cannot prevent the use or misuse of such information by others.

5. Giving you control

If you have opted in to our marketing newsletter, we will tell you about current/new products and/or services via email. We will only send you marketing communications by email or other electronic means where you have consented to receive them, or where otherwise permitted under applicable law, including PECR. We may include information in these communications from designers/developers or organisations who support us or use our products.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us through our support desk. If you have opted out of marketing communications, we may still get in touch with you regarding products/services purchased by you. For example, if we issue a required update for one of our products.

6. Security of information

6.1. We have put in place security procedures and technical and organisational measures to safeguard your information, and protect it from unauthorised access, use, alteration or destruction. We use SSL certificates to establish an encrypted link between our server and a client, and password protected accounts.

6.2. We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the internet is not entirely secure. For this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the internet.

6.3. You are responsible for keeping the user name and password you use for accessing our websites confidential. We ask you not to share it with anyone.

7. Retaining information

7.1. Personal information collected by us will not be stored for longer than is necessary for the purpose or purposes for which that information was collected. Due to legal obligations with HMRC we will keep personal information for 7 years.

7.2 Notwithstanding the above, we will retain documents (including electronic documents) containing personal data:

  • to the extent that we are required to do so by law;

  • if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

8. About Cookies

8.1 Our websites use cookies and similar technologies to distinguish you from other users, maintain website functionality, remember preferences, improve performance, and analyse website usage.

8.2. A cookie is a small data file placed on your browser or the hard drive of your computer or other devices (such as smartphones or tablets). Cookies contain information that is transferred to your computer’s hard drive.

8.3. We use the following types of cookies:

Strictly necessary cookies

These are cookies that are required for the operation of our websites. They include, for example, cookies that enable you to log into secure areas of our websites.

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our websites when they are using them. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognise you when you return to our websites. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies

These cookies record your visit to our websites, the pages you have visited and the links you have followed. We will use this information to make our websites and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose.

8.4 Some cookies are essential for the operation of our websites. Others may be used only with your consent where required by law.

8.5 Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

8.6 You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies as described below. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our websites.

9. Your rights

9.1. The right to request us to stop processing your personal data You have the right to ask us not to process your personal data for marketing purposes. In practice, we will usually ask you to expressly agree to such processing before collecting your data for marketing purposes, for example, by asking you to check (opt in) consent boxes on the forms we use to collect your data.

You can also instruct us at any time not to process your personal information for marketing purposes or other purposes by contacting us at our dedicated support desk.

9.2. The right to request a copy of personal information held about you You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us at our dedicated support desk.

We may also ask you to supply appropriate evidence of your identity. We may withhold personal information that you request to the extent permitted by law.

9.3. The right to request inaccuracies to be corrected We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details. You may ask us, or we may ask you, to correct information you or we think is inaccurate. You may also ask us to remove information which is inaccurate.

9.4. Other rights You can find further information about your rights under applicable data protection laws, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, on the Information Commissioner’s Office (“ICO”) website.

You also have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) if you believe there is a problem with the way we are handling your personal information.

10. Third party websites

Our websites may, from time to time, contain links to and from the websites of our partner networks, advertisers, affiliates, as well as links published by website users. We have no control, and are not responsible for these websites or the privacy practices of the third parties who control them. If you follow a link to any of these websites, please check privacy policies of their operators before submitting any personal data to these websites.

11. Changes to this policy

11.1. We may update this policy from time to time by publishing a new version on our websites. If we make any significant changes in the way we treat your personal information we will make this clear on our website or by contacting you directly. Please check this policy frequently to ensure you are happy with any changes made.

11.2. This policy was last updated in May 2026

12. Our contact details

12.1 Cazoobi Limited is a company registered in England and Wales under company registration number 09339348.

12.2 Our registered office is:

Cazoobi Limited

8A Marden Road

Whitley Bay

Tyne And Wear

NE29 2JH

United Kingdom

If you have any questions, comments, requests, or concerns regarding this Privacy Policy or how we handle personal information, please contact us through our support desk.