This is a question for other web designers dealing with clients. Recently I’ve found myself repeatedly having to clean up situations for clients on existing websites that I am rebuilding for them in Blocs and it’s taking up a lot of my time.
Just today I am dealing with a client who allowed the previous web designer to register the domain in her own name. It’s hosted on her personal account, so she won’t allow access to cPanel for migration. Instead she insists that they pay for renewal now, then she will change the A records, but keep the email on her server so it is safe… In other words she is basically saying they must pay her forever or lose all email and the domain.
In part I find it disgusting how some of these web developers are behaving, but also rather fed up that every new job seems to entail lots of emails and research sorting out tangled webs for clueless clients.
On another recent site everything was registered to an ex-wife. He’d also had two identical sites online for ten years without knowing, yet never questioned why email was going to the wrong address. Ironically they were fussing over every detail on the site I was building for them.
I always ask them early on now if they control the domain, but there seem to be so many crazy situations out there. Just a couple weeks ago I completed a website for a client and their registrar wouldn’t even allow name server changes and they weren’t responding to support requests either. We got around that one through Nominet, but all of this is very time consuming for me.
I am wondering how others are dealing with situations like this and are you charging extra when these cases arise? To me this seems well beyond the scope of just building a website.