Video not playing for some people

I Need Help
1

Hi guys, just reaching out, my client is looking at the attached and the video background is not playing , or at leat not straight away, it appears with a play button, however if he scrolls further down then back up it starts to play. It works for me as I would expect. so my thoughts are:

  • Is it a browser issue
  • Test server issue
  • Website issue
  • All of the above

Any assistance or pointers would be appreciated and here is the link Training

2

Hey @stokerjohn it loaded first time for me.

1 Like
3

Same here.
Video starts immediately.
Tested with Safari, Firefox, Brave, Vivaldi, Chrome, Opera.

2 Likes
4

Video runs here on macOS 15.7, Firefox, Firefox Dev, Chrome, Vivaldi.

However, a JavaScript error occurs at

toggle.addEventListener(‘click’, (event) => {
event.preventDefault();
openMenu();
return false;
});

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5

Works for me as expected - he hasn’t some sort of ‘video-blocker’ on his system?

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6

Yeah could also be the OS reduced motion option too.

7

But doesn’t macOS System Settings > Accessibility > Motion deal with the system and just set a flag so browsers can test against it with CSS @media prefers-reduced-motion or JS matchMedia prefers-reduced-motion. Video would need handled with JS logic accordingly to effect it.

Though in Safari Sarafi > Settings > Websites > Autoplay > Never Auto Play or Stop Media with Sound would stop it, similar to other browsers or various browser extensions.

8

Works great for me on different browsers, instant load, no delay or lag on different browsers to start. Fibre broadband standard package I’m on not a souped up hi speed version. Does your client have some kind internal work network issues with a securoty and content screening for video content that could be causing these possibly?

9

Thanks all for taking some time to test and feedback, and thanks BLOCKS-Freak for pointing the Javascript error.

Appreciate it

10

Your video still doesn’t work on my mobile iOS-version (iOS 26.0.1)…This only happens in the current mobile version of Safari.

I have the same problem on all my websites when displayed on mobile devices - only a play button without autoplay, even though it worked before…This happened before and was fixed with an Apple Safari-Update.

Safari 18.6 / Safari mobile: 26.0.1 / Blocs: 6.2.3

1 Like
11