I provide web hosting for clients as standard, which is paid annually in advance. To date I have always sent out an invoice by email that is generally settled via bank transfer in a day or two with no problems.
One or two are repeat late payers and require follow up emails. There is little doubt it is a deliberate delaying tactic on their part, creating some awkwardness while also taking up my time for relatively small amounts.
At the moment I have one who is has simply not responded to emails, text or calls and obviously not paid after a month either. On one occasion somebody did answer the phone and said they would have the client call me back, but then nothing. It’s a two man company, so it’s not like this call would be lost under a pile of notes.
It could well be that they have effectively stopped trading and I am aware this latest lockdown has been hard on a lot of businesses, but equally I don’t see why I should subsidise them forever if they don’t even respond.
I am wondering what steps others are taking to handle situations like this for smoother payments? The idea is to cut down on time lost chasing reluctant payers, reduce client tensions and if needed ensure the site is suspended in a way that doesn’t cause me potential issues.